YOUR CUSTOMER SERVICE EXPERT: SERVICES FROM XELEO
We offer services ranging from traditional customer communication, technical support and handling of service tickets to industry-specific processes.
YOUR CUSTOMER SERVICE EXPERT: SERVICES FROM XELEO
We offer services ranging from traditional customer communication, technical support and handling of service tickets to industry-specific processes.
YOUR SERVICE PARTNER
FOR THE ENTIRE CUSTOMER JOURNEY
We take care of and manage the entirety of service processes: from initial analysis, through system integration and training, to quality assurance, reporting and scaling.
Our Core Services
YOUR SERVICE PARTNER
FOR THE ENTIRE CUSTOMER JOURNEY
We take care of and manage the entirety of service processes: from initial analysis, through system integration and training, to quality assurance, reporting and scaling.
Our Core Services
Inbound
For companies that want to handle customer enquiries professionally and ensure constant availability.
Outbound
For businesses that wish to actively support customers, resolve queries and implement targeted service and retention initiatives.
Back office support
For companies looking to reliably outsource operational processes and take the pressure off their internal core teams.
AI and automation
For businesses looking to use smart technologies to speed up standard processes and make customer service more efficient.
PROJECT SETUP AND STRUCTURE WITH XELEO
From the initial needs analysis to ongoing operations, XELEO supports every project with a clear process. This results in a service that is quickly ready for deployment, functions reliably and can be scaled flexibly as required.
FROM THE FIRST BRIEFING TO THE ONGOING CUSTOMER SERVICE PROJECT.
XELEO guides the development of new service projects in a structured, transparent manner with clear responsibilities.
AUTOMATION, AI & HYBRID SOLUTIONS
Human-centred service quality, supported by smart automation
XELEO uses automation wherever it makes the service faster, more efficient and more reliable. Standard cases can be pre-prepared and be fully or partially automated, whilst complex issues continue to be handled by trained staff.
This creates a hybrid model, where technology reduces processing times and takes the pressure off teams, whilst personal support is maintained where customers need real assistance.
Specific possibilities:
- Intelligent templates for standard enquiries
- Automation of recurring processes
- Agent assist
- Knowledge surfacing
- Next-best-action logic
- Conversation analysis
- AI voice agents for night and weekend operations
- Chatbots or self-service transitions for simple enquiries
AUTOMATION, AI & HYBRID SOLUTIONS
Human-centred service quality, supported by smart automation
XELEO uses automation wherever it makes the service faster, more efficient and more reliable. Standard cases can be pre-prepared and be fully or partially automated, whilst complex issues continue to be handled by trained staff.
This creates a hybrid model, where technology reduces processing times and takes the pressure off teams, whilst personal support is maintained where customers need real assistance.
Specific possibilities:
- Intelligent templates for standard enquiries
- Automation of recurring processes
- Agent assist
- Knowledge surfacing
- Next-best-action logic
- Conversation analysis
- AI voice agents for night and weekend operations
- Chatbots or self-service transitions for simple enquiries
WHY
XELEO?
Because customer service requires more than just a friendly voice on the phone.
For over 16 years, XELEO has been supporting companies with professional customer service and BPO solutions. We focus on industries where customer communication is particularly demanding: telecommunications, energy supply, e-mobility and payment.
In these sectors, fast response times, technical expertise, clear processes, and consistent quality are essential. That’s exactly why XELEO builds teams and structures that are tailored to your company.
From the first analysis, through project setup, to ongoing quality assurance and transparent reporting, we guide you through the entire service process.
- 24/7 service in 8 languages
- In-house quality team
- In-house training programmes
- AI-supported service processes
- Technical flexibility
- Direct system integration
- Transparent reporting
- Expertise in working with major clients
- XELEO Academy
WHY XELEO?
Because customer service requires more than just a friendly voice on the phone.
For over 16 years, XELEO has been supporting companies with professional customer service and BPO solutions. We focus on industries where customer communication is particularly demanding: telecommunications, energy supply, e-mobility and payment.
In these sectors, fast response times, technical expertise, clear processes, and consistent quality are essential. That’s exactly why XELEO builds teams and structures that are tailored to your company.
From the first analysis, through project setup, to ongoing quality assurance and transparent reporting, we guide you through the entire service process.
- 24/7 service in 8 languages
- In-house quality team
- In-house training programmes
- AI-supported service processes
- Technical flexibility
- Direct system integration
- Transparent reporting
- Expertise in working with major clients
- XELEO Academy
INDUSTRY-SPECIFIC SERVICES
Many customer service issues can only be resolved effectively if service teams understand the underlying processes. That is why XELEO developed industry-specific service workflows complete with appropriate systems, contact reasons, escalation procedures and training content.
INDUSTRY-SPECIFIC SERVICES
Many customer service issues can only be resolved effectively if service teams understand the underlying processes. That is why XELEO developed industry-specific service workflows complete with appropriate systems, contact reasons, escalation procedures and training content.
Telecommunications
For high contact volumes, technical enquiries, contract and rate issues, service disruptions, and help desk support.
Energy supply
For utilities, grid operators, and energy providers. From billing and contract questions to outages and escalations.
E-Mobility
Customer communication in the areas of charging infrastructure, RFID activations, apps, billing, and technical issues.
Payment
For payment service providers and acquirers. From 24/7 terminal support and merchant support to technical issues, transactions and billing enquiries.
let’s work together.
Get in touch with us now to discuss your next project.