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Many companies eventually find themselves asking: is it worth outsourcing customer support, and what does it actually cost? The answer is more complex than it might seem at first glance. This is because the costs depend heavily on individual requirements:…
Modern customer service is more demanding than ever: customers expect quick responses, the ability to get in touch via various channels, and real-time technical support. In some sectors, round-the-clock availability is also a prerequisite for customer satisfaction. At the same…